Collections Account Manager

For the entrepreneurially oriented collections professional with a strong background of success that answers yes to the following, this position is for you.

Are you interested in being on a team that is accountable for all the collection functions of a $20M company? Are you interested in enjoying a career with a 110 year-old firm in its 4th generation of family ownership? Are you interested in working in a company culture that is founded on Trust, Innovation and Performance? Are you interested in working for a company that is in the process of changing the very nature of its industry (similar to what Southwest and Starbucks have done)?

Merchants Credit Guide Co. (MCG) is a Chicago based financial services firm specializing in Accounts Receivable Management and is opening a division in Phoenix, AZ. MCG has recently moved in a new strategic direction and has grown from a regional company to a player on the national stage. Early results are positive and, driven by our unique approach, the company has grown by over 570% in the last 3 years and is now recognized as one of the fastest growing private companies in the U.S. Given this strategic change, players joining the team now have the unique opportunity to get in on the ground floor of a 110-year old company. Our heritage of treating people with dignity and respect and delivering results for our clients has made us profitable and allowed us to thrive through two world wars and the Great Depression.

If you have what it takes to be part of the Merchants Credit Guide team, then send your resume to [Click here for email]
REQUIREMENTS
•Contacts customer by phone and works with customer in a spirit of cooperation and empathy to secure payment in compliance with state and federal laws.
•Processes adjustments as needed to correct disputed accounts. Reviews accounts regularly to monitor outstanding receivables and aging balances or promises.
•Meets established goals and objectives and recommends new methods to improve departmental procedures.
•Documents collection activity and records and updates information about financial status of customer.
•Answers incoming calls from customers requesting information about their accounts.
•Resolves customer concerns regarding payments.
•Assists customers with requests for faxed or mailed copies of correspondence related to debt and/or settlement of the debt.
•Corrects deficiencies and oversights as a result of quality assurance reviews as outlined by Unit Manager.
•Performs other related duties as assigned.